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Osama Abushaban

Osama Abushaban

MSc. | MBA (IT & Communications) - CIO, Entrepreneur, Consultant, Leader, Adviser, Public Speaker

Location
Montreal, Canada Area
Industry
Information Technology and Services

Summary

Information and Communication Technologies (ICT) Adviser / Consultant / Director with more than 12 years of experience. Positivism is his motive, challenge and change are his passion, and professionalism is his style. He leads people under set of defined values and target to optimize resources and achieve productive, effective and efficient team work environment.

His philosophy is that IT is a business enabler. Therefore, he is differentiated with his know-how knowledge, and being able to strategically and cost effectively align both business goals and IT strategies together by applying my cross-industry experience. In addition to, consistently improve delivery and service levels, and optimize expenditures. Excel at strategic planning, leadership, resource management, project management, innovation capabilities, and continuous improvement programs.

Experience

Group IT Manager

Al Fahim Group

Privately Held; 1001-5000 employees; Automotive industry

March 2012 – Present (1 year 4 months)

Challenged to improve productivity and reduce costs through optimized use of technology. Oversaw all IT functions including data center management, vendor relationships, technical support, application development, financial monitoring and disaster recovery planning. Managed operating budget and direct activities of 20+ staff. Utilized best IT & Governance practices and collaborated with managers to analyze and document processes & workflows. Authored plan to improve software development process; consolidated/upgraded servers and established consistent hardware/software standards to eliminate unstable, highly mixed operating environment.

Group Head of ICT

United Al-Saqer Group & (BMW , Rolls-Royce , Mini)

Privately Held; 1001-5000 employees; Venture Capital & Private Equity industry

August 2008 – January 2012 (3 years 6 months)

Hired to manage IT and Telecommunication operations for the entire conglomerate within 17 sites, assessed, designed, implemented, managed and delivered the whole IT and Telecom. requirements (Active & Passive Networking, Wireless, Security, IP Telephony, Applications and Requirements) for different initiatives/projects:

• Largest BMW, Rolls-Royce & Mini showrooms and facilities in MENA and another 6 different branches.
• First BMW fully automated body shop assembly facility in MENA.
• Awraq Shares & Bonds (Brokerage House) new site including the shifting with 0% downtown.
• Consolidated & virtualized 63 different applications installed in 50+ physical servers into 2 physical servers.
• Disaster Recovery (DR) site (cold/offline) for the group units with accepted business continuity plan.

Achievements:
• In-housed (internally) more than 85% of the whole ICT services, projects and implementations.
• Consolidated and stabilized servers improving hardware uptime from 75% to 99%.
• Reduced software downtime from 35% to <3%.
• Fully (100%) centralized & consolidated the whole IT services offering for all sites from HQ.
• Built, directed, trained, coached the ICT team & led them under clear set of values; and managed the assigned ICT resources for overall success of projects and business.
• Initiated, and led the knowledge management and information security framework within the organization.
• Implemented & improved IT policies, standards & procedures and assured compliance by systems and users.

Projects:
Networking & Security Infrastructure, Information Security, Data Center, Virtualization, VoIP, RFID, CRM, HRMS/Payroll, Intranet & Internet Portal, Messaging & Collaboration, Storage & Backup, Disaster Recovery

IT Manager

Al Barari - Dubai Land

Privately Held; 51-200 employees; Real Estate industry

October 2007 – August 2008 (11 months)

• Established the IT master plan, strategy and budget for the organization and utilized IT resources for set of objectives
• Managed multiple IT projects and maintained proper documentation concerning IT systems and assets
• Co-ordinated with other managers to evaluate their IT needs and propose new solutions to answer these needs
• Developed and deployed all IT policies, standards and procedures, and assured users’ awareness
• Developed procedures and contingency plans for disaster recovery including establishing off-site storage

Projects:
CRM, Assets Management, Desktop Management, Data Center, IT Security

IT Project Manager

Ajman eGovernment

March 2006 – October 2007 (1 year 8 months)

• Developed RFPs and conducted all necessary meetings to facilitate selection of project services and products.
• Developed project plans, goals, & budgets; identified resources needed & defined strategies to measure results.
• Assembled and coordinated project team members; assigned individual responsibilities.
• Created strategies for risk mitigation and contingency planning.
• Planed and scheduled project deliverables, goals, and milestones.
• Directed and oversaw project team and managed conflicts; and, performed team assessments and evaluations.
• Efficiently identified and solves project issues.
• Designed and maintained technical and project documentation.
• Monitored contracts including review and approval of pay requests and change orders; maintained regular communication with service provider.

Projects:
Portal & e-Services, EDMS/ECMS, ERP (Oracle), IT Policies & Procedures

Technical Lead

Orbit & Showtime Networks (OSN)

Public Company; 501-1000 employees; CBS; Entertainment industry

July 2003 – March 2006 (2 years 9 months)

• Prepared the Intranet/Internet project feasibility study.
• Creation of Portal Project RFP, RFI.
• Evaluation and recommendation on different portal platforms and technologies.
• Planning, executing, and delivering of Intranet/Internet portal project and achieved its defined goals within time, cost and agreed quality standards.
• Anticipated and caught deviations from a plan or schedule early and keep all participants and stakeholders informed.
• Identified, logged, analyzed and managed potential and actual issues and risks, taking corrective action by tackling day-to-day issues head on and reviewing how more serious issues and risks might impact on scope, schedule, quality and cost.
• Defined acceptance criteria for project deliverables.
• Generated different technical and managerial project documents, e.g. (SRS), contracts, schedules, personnel records, project reports, communication (email) records, (SDD), meeting agendas, minutes and status reports.

Certifications

  • ISO 27001 Information Security : Lead Auditor

  • ISO 20000 IT Service Delivery : Implementer / Lead Auditor

  • ISO/BS 25999 Business Continuity : Implementer / Lead Auditor

  • ISO 22301 Business Continuity : Lead Implementer

  • ITIL - IT Infrastructure Library (v2 , v3)

  • Prince 2 : Foundation & Practitioner

  • Green Building LEED AP

  • Data Center Design & Implementation

  • IT Project+ : Certified IT Project Manager

  • CDIA+ : Certified Document Imaging Architect

  • Financial Planning & Monitoring in Government

  • CISM - Certified Information Security Manager

  • TOGAF 9.1 (Foundation & Certified)

  • CSM - Certified SCRUM Master

Skills & Expertise

  1. ITIL
  2. Information Security Management
  3. Virtualization
  4. Cloud Computing
  5. Enterprise Systems
  6. Project Management
  7. Data Center Design & Implementation
  8. E-business
  9. IT Operations
  10. IT Management
  11. IT Strategy
  12. Project Portfolio Management
  13. Vendor Management
  14. IT Service Management
  15. ERP
  16. Team Management
  17. Team Leadership
  18. Program Management
  19. Team Building
  20. Service Delivery
  21. IT Governance
  22. Disaster Recovery
  23. Business Continuity
  24. Change Management
  25. Management Consulting
  26. E-commerce
  27. Strategic Planning
  28. Business Process Improvement
  29. Process Engineering
  30. Business Strategy
  31. RTLS
  32. Business Intelligence
  33. Data Center
  34. ISO 20000
  35. Business Process Re-engineering
  36. Management
  37. Enterprise Content Management
  38. E-services
  39. Governance
  40. Information Technology
  41. Strategy
  42. Telecommunications

Education

American University of Sharjah

MBA, Master in Business Administration

2007 – 2011

British University in Dubai

MSc., Information Technology Management

2006 – 2009

Ajman University of Science and Technology

BSc., Computer Information Systems

1999 – 2003

Additional Information

Interests:

Travelling , Football / Soccer , Cinema , Boxing , Adventure , Reading & Self-Development

Honors and Awards:

1) Nominated: Network Middle East Award 2011 - Collaboration project of the year

2) Network Middle East Magazine (issue: June 2011) - interview and case study: Infrastructure project of the year

3) Article: http://www.itp.net/585100-driven-by-success

4) Case Study (Lotus Notes to MS Exchange Migration) - http://www.binarytree.com/getmedia/357654a4-f37f-4185-ab14-3122d8864071/BT_CaseStudy_AlSaqerGroup.pdf.aspx

5) Computer News Middle East (issue (May 2011) - Technical round-table discussion - Desktop Virtualization

6) Network Middle East Magazine (issue: October 2011) - Most Challenging IT Project of year

7) ITP - AMEinfo (issue: November 2011) - Completion of Passive Infrastructure Project by R&M

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